Customer Service - Advanced Apprenticeship
Course Code: WP00029
Next available course:
|Anytime||At least 1 year||Enquire|
This industry-recognised course provides the knowledge, skills and experience needed to build a successful career in customer service management. You will cover all aspects of providing excellent customer service, exploring topics such as organising and delivering customer service, exceeding customer expectations, managing team performance and buyer behaviours. You will also develop superior communication skills and an in-depth understanding of the customer service environment. There is a strong emphasis on developing the transferable skills needed to progress within employment and/or to higher-level study.
There are no particular entry requirements for this apprenticeship, however it will help if you have some prior experience of working in a customer service role.
Modules and Assessment
Teaching and Learning Methods
All learning takes place in the workplace - there is no requirement to attend College.
We use a variety of teaching methods to allow you to develop high level sector-specific skills. Your practical skills and competency will be supported and assessed by our assessor. The functional skills element of this qualification is delivered by specialist teachers, who will provide support either at College or in the workplace.
Specialist learning support is also available if needed.
Work Placement and Field Trips
Other Costs and Equipment Needed
All staff involved in the delivery of apprenticeships within the College are approved to train and support the students in the subjects and modules they deliver. The approval process ensures that staff delivering a given programme are appropriately qualified, with relevant technical and industrial experience and professional practice.