Colleen McLaughlin

As National Gaming Academy (NGA) Manager at B&FC, Colleen McLaughlin has been working to drive training standards across the gaming industry for the last ten years. Colleen previously spent 15 years working in the industry herself in both in casinos and on cruise ships, working her way up to senior managerial level.

Colleen was paramount in setting up the NGA and is proud to be a founder member. She helped to develop the first suite of qualifications aimed solely at the gaming industry and is passionate about enhancing the reputation of the industry. Colleen consults with representatives from major operators to support them with training requirements relating to legislation, licencing and tenders. She also works closely with job centre to support unemployed adults into training and employment. Colleen has recently overseen a suite of improvements and a rebrand of the NGA at Blackpool and continues to stay ahead of industry developments to ensure the NGA is recognised as the leading training provider for all major casino operators in the UK.

Colleen was born in Manchester and moved to Blackpool as a teenager when her parents bought a hotel. She attended St Marys High School until the age of 16 and left school with minimal qualifications, going on to gain her academic qualifications whilst working full time.

Colleen volunteers at Blackpool Food bank and is an active fund raiser for Trinity Hospice. Interests include travel, gardening and cooking.