Contact Centre Operations - Advanced Apprenticeship

Course Code: WP00020

Next available course:

Start DateLocationDuration
AnytimeEmployers PremisesAt least 1 yearApply

Entry Requirements

 It is likely that candidates will have some prior experience in a contact centre role to allow them to complete the advanced apprenticeship, although this is not a formal requirement. Learners who do not have any prior experience in a contact centre or customer service job role may be better suited to the Contact Centre Intermediate Apprenticeship, although all individuals should be judged on their own merits, experiences and capabilities

Career Options and Progression

Modules and Assessment

Expert Tutors

All staff involved in the delivery of apprenticeships within the College are approved to train and support the students in the subjects and modules they deliver. The approval process ensures that staff delivering a given programme are appropriately qualified, with relevant technical and industrial experience and professional practice.

Terms and Conditions

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