Introduction to Cabin Crew - Level 2

Summary

The NCFE Level 2 Certificate in Introduction to Cabin Crew is a nationally recognised qualification designed for individuals aspiring to pursue a career in the airline industry as cabin crew. This course provides a comprehensive foundation in the essential knowledge, skills and behaviours required to work effectively and professionally in a cabin crew role.

Structured around six mandatory units, the qualification covers a wide range of topics including airline health, safety and security, dealing with passengers, emergency procedures, customer service, and in-flight sales techniques. Learners will also gain practical experience in making passenger announcements and understanding employment rights within the passenger transport sector.

This qualification aligns with national occupational standards for aviation operations and is ideal for those seeking entry-level roles in the aviation and travel industry, particularly within the cabin crew profession.

Next course dates

Start date	Location	Duration
14 Jan 2026	Bispham Campus	24 Weeks	Apply now

Where can this subject lead?

Career progression

On successful completion, learners can progress directly into employment within the industry or undertake related qualifications at either Level 2 or 3 linked to aviation, Resort Representatives or the wider Travel and Tourism sector. The course also supports the development of highly transferable skills that are vital to work in any kind of customer-facing industries such as teamwork, communication, personal presentation and customer relationship management.

Next steps at B&FC

This programme is for adults aged 19 and over who are seeking to gain qualifications linked to the sector and who hope to progress into employment. You will need to complete a basic entry assessment and we will invite you to have an informal discussion with the course tutor.

Employment Opportunities

Having completed the course, you will be able to apply directly to the airlines during their recruitment windows for employment as cabin crew and, if successful, enjoy a rewarding career working around the world!

Key information

Entry Requirements

There are no direct entry requirements to the course. However, we would recommend meeting the following criteria to help you better prepare for progression and employment in the future:

Fluency in English, both spoken and written
Have a good level of physical fitness; able to reach a height of 6 ft 2 inches and swim 25m unaided
Have colour-normal vision
Have excellent communication skills
Be confident and able to work as part of a team

Qualification obtained

Certificate in Introduction to Cabin Crew

Fees and funding

Courses for learners who are 16-18 years old at the start of their course and resident in the UK are fully funded. You may also be entitled to further financial help to support your studies depending on your personal circumstances. For more details of these, please visit our page on Finance Support for School Leavers.

If you are not a UK resident, we will confirm whether funding is available when we process your application. If not, you may be liable for course fees.

Extra costs and equipment

Other than basic stationery (pens, paper, folder etc), you will have access to all the resources you need to complete the course at B&FC and are not required purchase any further items. It may be helpful to to have access to a computer at home to develop your skills, but this is not essential as there are IT resources on site.

What will I learn?

To be awarded the NCFE Level 2 Certificate in Introduction to Cabin Crew, learners are required to successfully complete 6 mandatory units. These are:

Working as cabin crew
Airline health, safety and security
Aircraft emergency situations
Dealing with passengers on-board an aircraft
Cabin service - selling techniques
Making passenger announcements on-board an aircraft

While completing this qualification, you will also develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem solving, to more job specific skills such as:

an appreciation for appropriate behaviour and dress
appropriate interpersonal skills
communicating with professional colleagues/peers and/or hierarchical seniors
supporting other aspiring employees
personal manners and deportment
understanding work practices and how different roles and departments function within an organisation

Essential skills: English and Maths

All school leavers at B&FC are encouraged to continue developing their English and maths skills as higher ability in both these subjects is linked to long-term career success and increased earning potential - irrespective of how well you performed at GCSE. If, however, you achieve a GCSE Grade 3 or less in either subject, you will also have the opportunity to work towards re-sitting these to enhance your paper-based qualifications. This won’t delay your career journey because you will be undertaking this programme of study at the same time as your chosen subject.

Industry placement, field trips and guest speakers

Guest speakers are an integral part of the course as we want you to be able to relate to the sector you are planning on working in and hearing about job roles, opportunities and experiences of others will help you to build on your understanding of your career and what lies ahead.

Field trips will be available during the course and may, for example, include a trip to the SkyPeople training facility in Manchester. Once finalised, these will be confirmed by your tutor together with the associated costs.

How will I learn?

At Blackpool and The Fylde College we recognise that all students learn differently and for some it may be a return to the classroom following a break from formal learning.

Our tutors work with you to ensure that their teaching methods support the way that you like to learn. One key teaching and learning method is that of demonstrations. Your tutors ensure that demonstrations are used whenever possible so you can see the practical skill being used so you can then practice the skill as a key component of your course is to be able to make passenger announcements.

You will work collaboratively with your peers in group work, presentations and within practical sessions. There will be dedicated individual/self-study time on your programme which needs to be supported by your own study out of the College learning environments. Within the curriculum we also use a range of on-line apps to support, enhance and motivate learning. Your tutors will be support you with new technologies used in the classroom.

Expert tutors

All tutors involved in the delivery of adult courses within the College are approved to teach the subjects and modules they deliver.

Our recruitment process ensures that tutors delivering a given programme are suitably qualified and, where appropriate, possess relevant technical and industrial experience and professional practice. The aim of this is to enrich our students’ learning experience and enable them to get the inside track on what working in the industry is really like.

How will I be assessed?

The course is assessed through an internally assessed and externally quality-assured portfolio of evidence. You will cover 6 specific units as specified in the What will I learn? section above.

Learners are expected to demonstrate their understanding through a variety of methods such as written assignments, role plays, presentations and practical simulations in realistic work environments.