Course Code: TT1EC350 Worldhost Principles of Customer Service - Level 2 Next course dates Start dateLocationDuration / Fees 23 Aug 2023 Bispham Campus 1 Day / £99 Enquire now Overview Is this course for me? What will I learn? Key information Where could this course take me? Course SummaryThis is a one day face to face course designed to fit the requirements of your business and with our trainers bringing their own extensive experience training is always tailored and relevant. Your employees gain transferable skills that can be put into practice from day one For today’s customers, experience is everything. Thanks to social media, and online review tools, customers have the ability to recommend, promote or criticise any business. Transparency is a currency, and third-party recommendations and reviews are a strategic asset. Better customer experiences set organisations apart from their competitors and keep customers coming back for more. Get it right and you can increase customer satisfaction, revenue, repeat business and advocacy. This course includes the WorldHost Covid Safe Service (formerly WorldHost 2020) which prepares your service professionals for front-line duty beyond Covid-19. Exploring the key changes that service professionals will encounter on a day to day basis, the course focuses on three key aspects; the working environment, peoples behavioural changes and health, safety and hygiene. Empowering your staff to adapt the service you provide, it supports your customers ever changing needs and expectations, keeping people safe and driving consumer confidence in your business. WorldHost Covid Safe Service is an engaging and interactive experience, looking through the eyes of multiple businesses to implement new ways of working. Easily accessible as e-learning, participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. You also gain WorldHost Business Recognition, which is ideal for organisations that want to make an ongoing commitment to excellence in customer service. It’s a nationally recognised standard, with three tiers. Entry Requirements There are no formal for this course. The course is aimed at front line staff who come into contact and have regular interactions with customers and colleagues. Qualification ObtainedNon regulated provision, Level 2, Hospitality and Catering Industry Placement and Field TripsThere are no industry placements or field trips on this course. Learning and Teaching Methods Course Content Identifying customer needs and managing expectations The importance of making a great first impression Applying customer service within your role and sector Communication skills to improve your customer interactions Leaving a lasting impression Planning for professional development Personal Protective Equipment in a customer facing role Maintaining good personal hygiene Behavioural expectations on public transport Communicating key information and setting clear boundaries at arrival and entrance Greeting customers, guests and visitors Adapting the interior environment Customer interaction Taking payments Maintaining facilities and a clean environment The importance of being ‘fit for work This one day course is delivered from 9.30am – 3.30pm including a paper based assessment plus three hours e-learning and assessment to be completed either in College or remotely. Expert Tutors All staff involved in the delivery of adult education courses within the College are approved to teach the subjects and modules they deliver. The approval process ensures that staff delivering a given programme are appropriately qualified and, where appropriate, possess relevant technical and industrial experience and professional practice. Other Costs and Equipment NeededYou are expected to provide your own stationery, to include pens and a notebook. Tea, Coffee and Water will be provided during breaks however you must bring either a packed lunch or alternatively you can purchase food and drinks from one of the College on site eateries. Group discounts of 10 or more from one organisation can be discussed for a reduced rate. Tuition Fees Read our tuition fee guide. Regulation and Accreditation Accrediting Institution: N/A Awarding Body: NONE Terms and Conditions Read our full terms and conditions for more information. Career Options and Progression Following this course, you might want to expand your skills by enrolling on one or more of the following: WorldHost Business Ambassadors WorldHost Events Ambassadors WorldHost Inclusive Service