Worldhost Principles of Customer Service - Level 2
Course Code: TT1EC350
This is a one day face to face course designed to fit the requirements of your business and with our trainers bringing their own extensive experience training is always tailored and relevant. Your employees gain transferable skills that can be put into practice from day one
For today’s customers, experience is everything. Thanks to social media, and online review tools, customers have the ability to recommend, promote or criticise any business. Transparency is a currency, and third-party recommendations and reviews are a strategic asset. Better customer experiences set organisations apart from their competitors and keep customers coming back for more. Get it right and you can increase customer satisfaction, revenue, repeat business and advocacy.
This course includes the WorldHost Covid Safe Service (formerly WorldHost 2020) which prepares your service professionals for front-line duty beyond Covid-19.
Exploring the key changes that service professionals will encounter on a day to day basis, the course focuses on three key aspects; the working environment, peoples behavioural changes and health, safety and hygiene.
Empowering your staff to adapt the service you provide, it supports your customers ever changing needs and expectations, keeping people safe and driving consumer confidence in your business.
WorldHost Covid Safe Service is an engaging and interactive experience, looking through the eyes of multiple businesses to implement new ways of working. Easily accessible as e-learning, participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast.
You also gain WorldHost Business Recognition, which is ideal for organisations that want to make an ongoing commitment to excellence in customer service. It’s a nationally recognised standard, with three tiers.
There are no formal entry requirements for this course. The course is aimed at front line staff who come into contact and have regular interactions with customers and colleagues.
Teaching and Learning Methods
This one day course is delivered from 9.30am – 3.30pm including a paper based assessment plus three hours e-learning and assessment to be completed either in College or remotely.
Assessment will take the form of participative and interactive learning on the day and an online assessment.
Industry Placement and Field Trips
Other Costs and Equipment Needed
All staff involved in the delivery of adult education courses within the College are approved to teach the subjects and modules they deliver. The approval process ensures that staff delivering a given programme are appropriately qualified and, where appropriate, possess relevant technical and industrial experience and professional practice.
Read our tuition fees guide.