Course Code: TN00017 Retail Manager - Level 4 Higher Apprenticeship Duration Day/s of weekBy arrangement Time - Next course dates Start dateLocationDuration / Fees Anytime Employer's Premises / £0 Enquire now Anytime Employer's Premises / £0 Enquire now Overview Is this course for me? What will I learn? How will I be assessed? Key information Where could this course take me? Course Summary This apprenticeship has been co-created with major retailers including Tesco, John Lewis, B&Q and Boots to provide leaders with the knowledge, skills and behaviours to encourage repeat custom and loyalty to the brand and business. The Retail Manager - Level 4 Higher Apprenticeship has been designed for employees responsible for delivering sales targets and a positive experience to customers. The programme supports professional growth and progression for the individual - and sustainable success for the organisation. This apprenticeship provides students with the knowledge, skills and behaviours to develop a sound understanding of business and people management principles underpinning organisational vision and objectives. Throughout this course, students will consistently implement learnings within their teams to champion the way for personal development, training and continuous improvement, motivating peers to develop their own skills and abilities to enhance business performance and productivity. Entry Requirements B&FC works with employers to identify candidates with the aptitude and experience required for this apprenticeship. Learning and Teaching Methods The Retail Manager - Level 4 Higher Apprenticeship delivers the required knowledge, skills and behaviour components of the apprenticeship standard and provides the apprentices with the theories, tools and techniques to support their development in their workplace. The offer is situated in a work based learning context, where assessments for each learning block require the apprentice to apply the learning back into their workplace context. The employer, curriculum team and apprentice will work together to ensure effective delivery of the offer and standard. Where the apprentice has to demonstrate an understanding of their business, the employer will have a clear role in providing the apprentice with details and training in their organisation structure, purpose and KPIs. Where there is a requirement for the apprentice to demonstrate an understanding of theories and principles of retail management, the curriculum area has a role in ensuring the apprentice receives appropriate training. Equally, there may be a role for the employer to provide the opportunity for an apprentice to put those theories and principles in to practice in their job. Underpinning the teaching and learning strategy is an effective and robust pedagogic approach, which considers the requirements of the Standard, relevant discipline knowledge, the aims of the offer and the appropriate academic level of study. The strategy for delivering teaching and learning for the Retail Manager apprenticeship is firmly aligned to the expectations and practices set out in the sections of the UK Quality Code for Higher Education Advice and Guidance (2018). Industry Placement and Field Trips It is a requirement of this degree apprenticeship that students will be employed in a suitable retail manager role to complete all aspects of the apprenticeship. Expert Tutors All staff involved in the delivery of adult education courses within the College are approved to teach the subjects and modules they deliver. The approval process ensures that staff delivering a given programme are appropriately qualified and, where appropriate, possess relevant technical and industrial experience and professional practice. Assessment Methods Learning is designed to support apprentices in progressively developing the knowledge, skills and behaviours required to meet the relevant apprenticeship standard. Knowledge, skills and behaviours required by the Higher Apprenticeship are mapped against blocks of learning. There are 48 requirements in the apprenticeship standard. 32 relate to knowledge and skills, and 16 to behaviours. Each requirement has been mapped to the intended learning outcomes of the 11 blocks of learning will be developed and assessed through completion of the blocks of learning and associated on-the-job learning. To gain occupational competence and Level 4 Apprenticeship certification as a Retail Manager you must have knowledge, skills and behaviours in the following areas: LB1 - Customer: Apprentices learn how to manage the customer experience, ensuring their teams deliver to customers a positive experience. LB2 - Business: Apprentices learn about leading a team to achieve and exceed business objectives, forward planning, analysis, evaluation and effective decisions to improve business performance LB3 - Communication: Apprentices learn how to establish and lead clear communications in a style and manner that is relevant to a target audience and achieves effective results. LB4 - Developing Self and Others: Apprentices learn the importance of driving self and a team development through effective and relevant training to maximise potential & achieve objectives. LB5 - Leadership & Team Performance: Apprentices learn to provide clear direction and team leadership through adapting their own style to different situations and people, monitor team performance and recognise excellence through open and honest feedback, conduct performance management and recruitment activities. LB6 - Sales, Promotion & Marketing: Apprentices learn about managing a team to achieve targets through performance monitoring against results and taking timely action drive sales. Apprentices also learn about communicating marketing objectives, analysing and evaluating the impact of marketing activities, driving results and reporting the outcomes. LB7- Stock Control & Merchandising: Apprentices learn about monitoring stock management systems to minimise stock loss, ensuring stock audit compliance, effective merchandising set up and the impact of merchandising on sales. Working with Technology: Apprentices learn about ensuring suitable technology is sourced, available, maintained and secured, oversee the use of technology and make recommendations for improvement. LB8 - Legal, Governance & Diversity: Apprentices learn about legislative responsibilities relating to the wider organisation, team working and the products and services being sold. Apprentices also develop how to implement business policy, ensuring their team are aware of and work effectively with colleague’s customers and other stakeholders from wide range of backgrounds and cultures. LB9 - Financial: Apprentices learn about the importance of manage the overall financial performance, achieving targets, analysing reports, producing financial plans and reports and how to identify and implement opportunities to increase profit and reduce waste LB10 - Technology: Apprentices learn about ensuring suitable technology is sourced, available, maintained and secured, oversee the use of technology and make recommendations for improvement LB11 - Product, Service and Brand Reputation: Apprentices learn about product ranges, brand development and keeping up to date with market trends. Apprentices also consider the importance of upholding brand reputation and how the process is managed. Other Costs and Equipment Needed No additional costs are associated with this apprenticeship programme. Terms and Conditions Read our full terms and conditions. Career Options and Progression This programme provides apprentices with a structured and recognised programme to progress their careers and learning in senior-level positions across the retail industry. By providing a structured offer, employability skills and a career route into management, staff are more likely to stay. This in turn helps businesses to increase their productivity and remain profitable. On successful completion of the Apprenticeship, apprentices will be competent to work as a Team Leader, Supervisor, Store Manager or Department Manager. Examples of Higher Apprentice job roles include: Store Operations Director of operations Regional Manager Area Manager Store Manager Assistant Store Manager Following further training and development, apprentices may wish to progress to more senior roles such as Area Manager or into specialist areas such as learning and development or managing warehousing operations.