Understanding Excellence in Customer Service for Hospitality - Level 2 Summary Where can this subject lead? Key information What will I learn? How will I learn? How will I be assessed? Summary This qualification is designed for those who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector. Next course dates Start date Location Duration 02 Oct 2025 Bispham Campus 4 Weeks Apply now Where can this subject lead? Career progressionThis qualification will support you to gain employment within a customer service role within the hospitality industry. You will also be able to progress onto additional qualifications at Level 3 which will support your specific role and career direction in the industry. Key information Entry RequirementsThis is an adult course and you need to have been over the age of 19 years on 31 August to be considered for a place. Qualification obtainedCertificate in Understanding Excellence in Customer Service for Hospitality Extra costs and equipmentYou may wish to bring notetaking materials to each session. Terms and conditionsRead our full terms and conditions for more information. What will I learn? Industry placement, field trips and guest speakersNo industry placement is required and there are no planned field trips. How will I learn? The course will be taught by a specialist tutor and will be classroom based. During the course, you will engage in activities and discussions to enhance your knowledge and skills and will complete a workbook of evidence to demonstrate your learning and understanding. How will I be assessed? How will I be assessed?The qualification is made up of four units. These are:Principles of Customer Service in the Hospitality SectorUnderstand Effective Teamwork in the Hospitality SectorUnderstand Legislation and Guidance relevant to the Hospitality SectorUnderstand Professional Personal Standards in the Hospitality SectorThe qualification is course work based. You will complete unit workbooks in which you will evidence your learning and growing knowledge and understanding for each unit.