Customer Service - Level 2

Course Code: TG1FE09

Next available course:

Start DateLocationDuration
AnytimeBispham Campus6 WeeksApply

Course Overview

Develop specialist casino games skills to access a rewarding career in this exciting, growing industry. With this course, you will learn how to deal Roulette, Blackjack and one of the many variations of Poker, including Three card or Texas Hold’em, all to industry standard. You will also cover Responsible Gaming and Customer Service to enhance your employment prospects as a casino dealer. Training takes place at our National Gaming Academy in a unique casino environment, delivered by highly experienced, industry specialist tutors. This industry offers amazing opportunities to enthusiastic and professionally trained staff, and we will support you all we can into employment.


 

Entry Requirements

You must be aged 18+.

No prior casino experience is needed, however we will assess your maths and English skills at enrolment to ensure you have the basic entry level 3 requirements (or are working towards these).

Motivation, enthusiasm and maturity are essential for this course and for the industry as a whole. 

Preferably you will have no criminal convictions.

Full guidance and clarification will be provided at enrolment.

Qualification Obtained

NVQ Certificate in Customer Service

Career Options and Progression

Assessment Methods

Teaching and Learning Methods

Our expert tutors understand that everyone learns in different ways so they use a range of teaching methods to enable everyone to achieve their potential. A key method used is demonstration, which allows you to observe the practical application of skills before having a go yourself. 

You will train collaboratively with your peers through practical games sessions, also taking the role of customer so you can experience the games first hand. In addition, you will be expected to apply the skills you learn during fun casino events with real customers.

Online development is a key element of this programme and will involve you using our virtual learning environment, Moodle, for independent study outside of College. We will also support you in using a range of online apps.

The programme incorporates periods of self-study and you will also need to devote additional time (outside of timetabled hours) to your studies.

You will be expected to complete a minimum of 29 hours’ class-based time along with 3 hours’ independent study per week. This will depend on the course duration however, which we will confirm to you at enrolment.

Industry Placement and Field Trips

Other Costs and Equipment Needed

Expert Tutors

All staff involved in the delivery of adult education courses within the College are approved to teach the subjects and modules they deliver. The approval process ensures that staff delivering a given programme are appropriately qualified and, where appropriate, possess relevant technical and industrial experience and professional practice.

Tuition Fees

Regulation and Accreditation

Terms and Conditions

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