Course Code: TG1EC01
Learn how to deal with customers more effectively with this one-day conflict management course. Ideal for those working in hospitality, customer service and health care roles, the course develops skills for de-escalating potentially volatile situations and resolving them without conflict. Practical demonstrations and role-plays are delivered and overseen by industry specialists with a wealth of customer service expertise, allowing you to develop first-class interpersonal skills. By the end of the course you will be empowered to deal with customers more effectively, leading to greater efficiencies in your current role and the potential to move into a more senior position.
You don’t need to have previous experience to do this course. Ideally, you will have good interpersonal skills and a genuine interest in developing your skills within this area.
Modules and Assessment
Teaching and Learning Methods
This one-day course is delivered by subject specialists, with the focus primarily on group work, and practical and role play sessions. Additional time is built in at the end to consolidate your learning and understanding.
Work Placement and Field Trips
Other Costs and Equipment Needed
All staff involved in the delivery of any courses within the College are approved to teach and/or assess the subjects and modules they deliver. The approval process ensures that staff delivering and/or assessing a given programme are appropriately qualified, with relevant technical and industrial experience and professional practice.
Read our tuition fees guide.