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Hospitality Supervision and Leadership - Level 3

Summary

The demand for highly skilled employees in the hospitality sector is soaring. You’ll learn the importance of leadership in this industry and all the skills that make up being an effective leader.

These include communication, excellent customer service, motivational techniques and management of staff, rotas, customer issues, and health and safety requirements.

You’ll plan events and supervise front of house in our newly refurbished commercial restaurant located on the 6th floor of our Bispham campus to put your learning into practice and continue developing.

Next course dates

Start date Location Duration
01 Sep 2025
Bispham Campus
1 Year

Where can this subject lead?

Career progression

This course is designed to support you in progressing in the field of hospitality and will help you progress within the workplace.

Key information

Entry Requirements

This course is for adults aged 19 and over. Some experience in the hospitality industry would be beneficial although not essential if you are about to take up a new role in this sector. You will need to complete an entry assessment, and we will invite you to have an informal discussion with the Course Tutor. Entry onto the course is dependent upon qualifications and/or experience.

Qualification obtained

NVQ Diploma in Hospitality Supervision and Leadership

Fees and funding

If you are unemployed or on a low wage, you may be eligible to do this course for free under the government's Free Courses For Jobs scheme. Even if you do not fit this criteria, you may still be able to access other funding including an Advanced Learner Loan.

For full details of all adult funding options and other financial assistance you might be entitled to, please check out our page on Financial Support for Adult Learners.

Extra costs and equipment

There are no additional costs associated with this course.

Regulation and Accreditation

Accrediting Institution: N/A

Awarding Body: City & Guilds

Terms and conditions

Read our full terms and conditions.

What will I learn?

What will I learn?

During the programme, you will learn how to do the following:

  • Set objectives and provide support for team members
  • Develop working relationships with colleagues
  • Contribute to the control of resources
  • Maintain the health, hygiene, safety and security of the working environment
  • Lead a team to improve customer service
  • Supervise functions
  • Manage the environmental impact of work activities
  • Improve the customer relationship

Industry placement, field trips and guest speakers

There are no work placements or field trips associated with this course.

How will I learn?

At Blackpool and The Fylde College we recognise that all students learn differently and for some it may be a return to the classroom following a break from formal learning. Our tutors work with you to ensure that their teaching methods support the way that you like to learn.

One key teaching and learning method is that of demonstrations. Your tutors ensure that demonstrations are used whenever possible so you can see the practical skill being used so you can then practise the skill. You will work collaboratively with your peers in group work, presentations and within practical sessions.

There will be dedicated individual/self-study time on your programme which needs to be supported by your own study out of the College learning environments. E-learning is also a key element of all our courses and will involve you using our Canvas platform for independent study and learning.

Within the curriculum we also use a range of on-line apps to support, enhance and motivate learning. Your tutors will be support you with new technologies used in the classroom.

Expert tutors

All staff involved in the delivery of adult education courses within the College are approved to teach the subjects and modules they deliver.

The approval process ensures that staff delivering a given programme are appropriately qualified and, where appropriate, possess relevant technical and industrial experience and professional practice.

How will I be assessed?

How will I be assessed?

Assessment will take place throughout the academic year, through various forms. This may include the following:

  • Observation
  • Products of your work
  • Projects and assignments
  • Questioning – this could be verbal, written or computer based
  • Peer reports
  • Witness testimonies
  • professional discussion