Course Code: TN00028 Customer Service Practitioner - Intermediate Apprenticeship Next course dates Start dateLocationDuration Anytime Employer's Premises Enquire now Anytime Employer's Premises Enquire now Overview Is this course for me? What will I learn? How will I be assessed? Where could this course take me? Course SummaryThe role of a customer service practitioner is to deliver high quality products and services to the customers of an organisation, delivered from the workplace, digitally, or external visits. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type. Entry RequirementsAll Apprenticeships require an initial assessment, interview and employment in the industry. Level 2 applicants are required to hold a GCSE Grade 2 (formerly grade E) or above in Maths, English and ICT (or equivalent) or be prepared to work towards Maths, English and ICT Level 1 Functional Skills. Qualification ObtainedCertificate in Skills for Further Education and Employment Industry Placement and Field TripsThe Apprentice must be if full time employment, working a minimum of 30 hours a week, with a contract of employment. The employer must be in agreement to allow the Skills Coach and Specialist Practitioner access to the learner. Learning and Teaching MethodsThis apprenticeship is a Level 2 programme and the duration is normally between 14-16 months It is delivered entirely in the workplace – you don’t need to attend College at any time. Expert Tutors All staff involved in the delivery of adult education courses within the College are approved to teach the subjects and modules they deliver. The approval process ensures that staff delivering a given programme are appropriately qualified and, where appropriate, possess relevant technical and industrial experience and professional practice. Assessment MethodsYou will develop your skills, knowledge and behaviours in the following areas: Knowledge: understanding your organisation meeting regulations and legislation systems and resources customer experience product & service Skills: Interpersonal skills communication influencing skills personal organisation dealing with customer conflict & challenge Behaviours: Developing staff being open to feedback team working equality & presentation Career Options and ProgressionThis level 2 apprenticeship can support career development into the following roles: Customer Service Trainee Customer Service Assistant/Agent Customer Representative/Agent It could also support a move into team leadership/supervision or business administration.