Course Code: TG1EC01 Casino and Gaming Conflict Management Next course dates Start dateLocationDuration / Fees Anytime Bispham Campus 3 Hours / £70 Enquire now Anytime Bispham Campus 3 Hours / £70 Enquire now Overview Is this course for me? How will I be assessed? Key information Where could this course take me? Course Overview: Learn how to deal with customers more effectively with this one-day conflict management course. Ideal for those working in hospitality, customer service and health care roles, the course develops skills for de-escalating potentially volatile situations and resolving them without conflict. Practical demonstrations and role-plays are delivered and overseen by industry specialists with a wealth of customer service expertise, allowing you to develop first-class interpersonal skills. By the end of the course you will be empowered to deal with customers more effectively, leading to greater efficiencies in your current role and the potential to move into a more senior position. Entry Requirements: You don’t need to have previous experience to do this course. Ideally, you will have good interpersonal skills and a genuine interest in developing your skills within this area. Other Costs and Equipment Needed: All equipment/resources you require for this course are provided by B&FC at no extra cost Assessment Methods: The course aims to develop techniques needed to successfully de-escalate situations before they become too volatile. Much of the content therefore centres on practical role plays that demonstrate and deliver the ability to resolve matters without conflict. Throughout the course, we will carry out observational tests and provide appropriate feedback to enable you to develop your skills to industry standards. There is also additional time built in at the end for questions and for us to provide further support on any of the topics covered. Regulation and Accreditation: Accrediting Institution: N/A Awarding Body: NONE Teaching and Learning Methods: This one-day course is delivered by subject specialists, with the focus primarily on group work, and practical and role play sessions. Additional time is built in at the end to consolidate your learning and understanding. Expert Tutors: All staff involved in the delivery of any courses within the College are approved to teach and/or assess the subjects and modules they deliver. The approval process ensures that staff delivering and/or assessing a given programme are appropriately qualified, with relevant technical and industrial experience and professional practice. Industry Placement and Field Trips: There are no work placements and no field trips on this course. Career Options and Progression: This course provides the specialist skills and knowledge needed to become a customer service representative, and to progress into a related supervisory role. Other avenues of progression could include personal interventions, higher levels of conflict management or spectator safe roles.