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Business and Enterprise
Level 2

Customer Service Practitioner - Intermediate Apprenticeship

Job Summary

Helpdesk Administrator - An excellent opportunity for anyone with any blend of customer service and administration experience to step into a role. This is a fantastic chance to join JSM Building Solutions a truly unique business that offers a broad role with proven long-term security.

Full Details

The company are firm market leaders for what they do. They are a specialist construction business where you will be office based and work out of Poulton Le Fylde. We recruit heavily off cultural fit and pride ourselves on making every member of staff feel part of the team.

In this role you will be based in the Poulton office and handle all forms of customer facing tasks. You will offer support on dealing with customer relations and maintain a professional manner in our help desk. Other basic duties will include processing all web requests and emails from internal and external customers, diary management for the maintenance team and provide general administrative support to the wider Facilities Team as and when requested.

The Role:
*Facilities Helpdesk Administrator
*Join a growing, local market leader
*Office based
*Good internal & external industry training

Please attach your CV, outlining how you meet the employer’s criteria and explaining why you are interested in the opportunity.  

 

 

Employer Description

JSM Building Solutions have been around for 11 years in the building and construction sector, providing all aspects of work for their desired results. We are an expert building solutions company, we repair, refresh and maintain covering all aspects of the building trade mechanical, electrical to maintenance. Whether it’s a full turn key delivery, partial refresh or an operational move or churn, JSM can help develop your design, work within your design or a hybrid of both.   

Working with us

Working week

Monday – Friday 8:00am – 5:00pm

Hours per week

Wage (per hour)

Qualifications Required

Level 2 a minimum of English and maths grades A*-D (9-3) (or equivalent) are desirable OR willingness to complete Functional Skills Level 1/2 which are a requirement to have or to achieve before EPA Gateway.

Skills Required

  • Previous customer service and admin experience is preferred but not essential

  • Excellent organisation and communication skills

  • Team player but also able to work alone

About you

Personal qualities

Training

Training to be provided

STANDARD & LEVEL  

The successful candidate will work towards completing the Level 2 Customer Service Practitioner Administration Standard from the Institute for Apprenticeships & Technical Education. Delivered by Blackpool and The Fylde College offering expert tuition and exceptional facilities.  

Additional Details

Further information

Wage: £20,000 – £21,500

 

Future prospects

Opportunities to progress within the company.

Location:
FY6 8JE
Employer:
JSM Building Solutions Limited
Wages:
Level:
Date Posted: 16 Apr
Closing date:
Interview date:
Start date: