About Course:  What’s covered: Being a team leader; Financial services and controls; Improving retail operation; Maintaining and improving customer relations; Merchandise handlin ...

About Course:  promote an understanding of trade union values and policies on equalities deepen and extend the capacities of learners, enabling them to apply for professional offic ...

About Course:  What’s covered: Preparing yourself to deliver good customer service; Giving customers a positive impression of yourself and the organisation; Dealing with customer ...

About Course:  What’s covered: Improve your own performance in a business environment; Work in a business environment; Communicate in a business environment; Deal with customers fac ...

About Course:  What’s covered: Customer service; Selling and product knowledge; Merchandise handling, storage and display; Personal and organisational effectiveness in the retail ...

About Course:  What’s covered: Choose from the following: Dealing with customers in writing or electronically; Organising the promotion of additional services or products to cust ...

Assessment:  By portfolio (NOCN) Progression:  TUC Diploma in Occupational Safety ...

About Course:  The second stage course for union reps which should follow a Stage 1 Course. It will cover: recent developments in employment law collective bargaining and agree ...

About Course:  Level 2 Award in Health and Safety in the Workplace This qualification represents a foundation of knowledge required by everyone. It provides essential knowledge and understandin ...

About Course:  What’s covered: Improve your own performance in a business environment; Work in a business environment; Communicate in a business environment; Deal with customers ...