Customer Service is that part of an organisation that deals directly with the people that buy its products. It’s one of the most important functions in any business. Because without customers, there is no business!
Needless to say, a job in Customer Service requires good people skills and a helpful, friendly nature. It also helps if you’re smart and presentable in your appearance. Larger businesses such as banks, insurance companies or mobile phone providers have large, well-developed Customer Service call centres to handle enquiries from customers.
Others, such as hotels and leisure centres, have ‘front of house’ Customer Service representatives to welcome customers and answer their queries in person. Your Customer Service NVQ will introduce you to the skills you need to deal successfully with different types of customers, how to respond to complaints and raise service levels and how to work as part of a team.
After you complete your Apprenticeship, opportunities to progress to a supervisory role as a Team Leader or even to a management role in this stimulating and rewarding area are numerous, while our Foundation Degrees in Managing Workplace Relationships, Communication at Work or Management (Business) will open even more doors.
